LuxeWell Life Return Policy

LuxeWell Life is an authorized reseller of premium wellness brands. Because we work with multiple suppliers, each product is subject to the return and warranty policies of its specific manufacturer.

If you’d like to return or exchange an item, please contact LuxeWell Life at info@luxewelllife.com within 7 days of delivery. Our team will review your request and provide detailed instructions based on the applicable supplier’s policy.

Please note:

• Some manufacturers do not accept returns once an item has shipped or been opened.

• Products must be in new, unused condition and returned in their original packaging, if eligible.

• Custom or special-order items may be non-returnable.

• Any return shipping or restocking fees will follow the supplier’s terms.

We’re committed to assisting you through the process and ensuring that your return is handled promptly and in accordance with the supplier’s guidelines.

All returns must be authorized and approved by the manufacturer, include an RMA# issued by LuxeWell Life, and be received back to the warehouse it shipped from within 30 days of the invoice date. Any items received more than 30 days after the invoice date or without an RMA# will be refused and returned back to you at your cost.

To be eligible for a return, your item must be received back at the manufacturer's warehouse in a brand new re-sellable condition, unworn unused, never installed, with tags, and in its original carton, with all the original packing parts,  accessories, manuals, cables, etc. Any damage to the item discovered during an inspection of your return (scuffs, scratches dirt, odors, etc,), pieces, or accessories missing are your responsibility and may incur additional fees or disapproval of your return/exchange request.

White-Glove delivery is a service and thus cannot be refunded. Financing fees are also non-refundable and can be from 10% to 15%. 

To Start a Return
All return requests must be submitted in writing, and sent to info@luxewelllife.com  Once your return request has been received we will evaluate it and let you know the next steps. If your return is accepted, we’ll provide you with an RMA#, and send you instructions on how and where to send your package. Items sent back without first requesting a Return Merchandise Authorization (RMA#) from LuxeWell Life will not be accepted. The items you are returning must be shipped back within 2 DAYS of receiving approval along with RMA#. If you do not ship within the 3-day period, your return will be canceled - no exceptions will be made. Please provide us with dated tracking details.

Use the original shipping company or choose your own. If it came on a pallet then you would need to secure it to a pallet as well. Products being returned must be insured for the possibility of damage or loss. If an item being returned gets damaged during shipping, it is your responsibility to file a claim with the carrier. No refund can be issued in this case. We recommend taking a picture of your return before it is shipped.

You are responsible for ensuring that the merchandise you are returning is in new resellable condition. Refunds can only be issued after your returned items have been received and inspected. Failure to follow the above procedures can result in delayed refunds and additional fees may occur.

Cancellations:Orders may be canceled up until they are shipped, except for custom or made-to-order products which cannot be canceled. Depending on where your order is at in the fulfillment process, there may be cancellation fees to cover costs already incurred for fulfillment or payment processing. We will always provide you the maximum refund possible.

If your payment has been processed, the associated payment processing fees are non-refundable. These fees (typically range from 3-10%) are retained by the payment processor and will be deducted from the refund amount. 

Our return policy applies to cancellations if your order has been shipped or refused at the time of delivery. If your order has shipped, you (the buyer) may also be responsible for the original shipping charges and the actual return shipping charges. 

Damages and issues:
Before you sign for the shipment, please thoroughly inspect your order upon delivery. If you notice any damage, make note of it on the delivery paperwork, take pictures, and refuse delivery. Once you have signed and accepted your shipment as non-damaged, the item is yours.

Signing to accept and receive a damaged product removes the liability of the shipping company and LuxeWell Life. If your item doesn't look right upon delivery, CALL US at 614-699-3006 and we'll get the manufacturer involved while the shipper is still at your location.

If a concealed loss or damage is discovered, or if you received the wrong product, it must be reported within 48 hours of receipt. If you received a damaged or incorrect item you will not be charged any fees, and will not be responsible for return shipping charges. Failure to report damages within 48 hours will result in the buyer taking full responsibility for the cost of ALL REPLACEMENT PARTS including shipping and handling fees.