guaranteed Lowest pricing | free shipping on all orders | No sales tax outside of Ohio

guaranteed Lowest pricing | free shipping on all orders | No sales tax outside of Ohio

guaranteed Lowest pricing | free shipping on all orders | No sales tax outside of Ohio

Refund Policy


Refund Policy:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Inspection may take 5 to 7 business days. If approved, you’ll be automatically refunded on your original payment method. Refunds will only be issued to the original credit card that you used when placing your order. Please allow 2 - 4 weeks for a refund to be processed and show up in your account.

Late or Missing Refunds
Please remember it takes time for your bank or credit card company to process and post the refund. If you haven't received a refund follow these steps:

  • Firstly, check your accounts again.
  • Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at

You can cancel your order free of charge up to 48 hours from when the order was placed, as long as it has not been shipped yet. All orders canceled after 48 hours are subject to a $50 administration fee, whether or not your order has shipped. Our return policy applies to cancellations if your order has been shipped or refused at the time of delivery. If your order has shipped, you (the buyer) will also be responsible for the original shipping charges and the actual return shipping charges. If the order has shipped, you the buyer may also be responsible for a 20% restocking fee.

Damages and issues:
Before you sign for the shipment, please thoroughly inspect your order upon delivery. If you notice any damage, make note of it on the delivery paperwork, take pictures, and refuse delivery. Once you have signed and accepted your shipment as non-damaged, the item is yours.

Signing to accept and receive a damaged product removes the liability of the shipping company and LuxeWellLife. If your item doesn't look right upon delivery, CALL US at 800-770-0881 and we'll get the manufacturer involved while the shipper is still at your location.

If a concealed loss or damage is discovered, or if you received the wrong product, it must be reported within 48 hours of receipt. If you received a damaged or incorrect item you will not be charged any fees, and will not be responsible for return shipping charges. Failure to report damages within 48 hours will result in the buyer taking full responsibility for the cost of ALL REPLACEMENT PARTS including shipping and handling fees.

Contact us IMMEDIATELY if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Most of our products come with at least a 1-year warranty or longer if you purchased an extended warranty. If something is defective with your item the manufacturer may decide to replace the item or send out a technician to make repairs. Products that are eligible for parts under manufacturer warranty can not be returned.

Sale Items:
Only regular priced items may be returned and refunded, sale items cannot be refunded.